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InstanteStore Free Live Chat Software Installation Steps  FAQ

Question
How do I install the InstanteStore Free Live Chat Software?

Answer
1. Download the InstanteStore free live chat software from http://www.instantestore.com/livechat_software.cfm.

2. The Microsoft .Net Framework is required for the installation. Windows Vista and Windows 7 should already have this installed. Some versions of Windows XP may require you to install this separately, though. If you have any issues installing or running the live chat software, then go here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en

to go to Microsoft's website to download and install it.

3. Once installed, double-click the InstanteStore Live Chat icon at the desktop, or click on 'InstanteStore Live Chat -> InstanteStore Live Chat' from the Programs folder to launch the live chat application.

4. The first time the live chat software launches, the LiveChat Signup page will be displayed. Just fill in the necessary details and click the SIGNUP button to register your Live Chat username.

5. Once you've signed up, an email containing the activation code will be sent to the email address you used to register. Copy and paste this activation code into the Activation Code field at the live chat window, then click on the ACTIVATE & LOGIN button.

6. At the Install livechat code page, copy the displayed code.

7. Go to your store's administrator control panel, and go to 'Manage Your Store -> Design/Customization -> Customize Template'.

8. Click on the Click to Edit button at either the left or right border of your store's template, depending on where you want your live chat icon to be displayed.

9. Click on the Additional HTML tab at the following page.

10. Select the Add Extra HTML: radio button and paste the code at the appropriate text area, depending on whether you want the live chat icon to be displayed at the top or the bottom of the left/right border.

11. Click the PUBLISH CHANGES button to finalize your changes.

12. The live chat icon will now be displayed at the appropriate location on your store template. Click on the GO CHAT NOW button to start taking customer requests.

Tags live chat software, free live chat, free live software, live chat support software
Category : Live Chat
Author : terryo (Terry Ong)
Date : 08-02-2010 04:01AM
Edited by : terryo
Date : 08-02-2010 04:02AM

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