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InstanteStore Free Live Chat Software: Can I Have More Than One Operator?  FAQ

Question
Can I have more than one live chat operator?

Answer
InstanteStore's free live chat software lets you add up to 3 additional sub-operators per account. This means that you can field questions alongside additional colleagues or employees. This is really useful if many customers come online at the same time, as you won't have to handle all your customer requests all at once, on your own. InstanteStore's live chat support software also comes built-in with a nifty little request allocation mechanism that will allocate customer requests uniformly, depending on the number of operators you have online. This means that each operator will always be handling roughly the same number of customers at once, so that no single operator ever gets overloaded with too many customers.

Tags live chat software, free live chat, free live chat software, live chat support software
Category : Live Chat
Author : terryo (Terry Ong)
Date : 08-02-2010 04:08AM

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