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How To Do a Ping & Traceroute  FAQ

To do a ping and traceroute, please follow the instructions below.

--- Instructions To Do Ping ---
1) Click on >Start >Run. Type "cmd" without the quotes into the box. This will pop-up a command prompt screen.

2) Type "ping www.yourdomain.com" into the command prompt screen and press "Enter". Of course, replace "www.yourdomain.com" with your own store domain. You'll see 4 responses to the ping request

3) Copy and paste the replies into your support ticket screen. To copy & paste the responses, right click in the command prompt screen and choose the "Mark" function. Then select the whole response which will then we highlighted. Once you've selected the response, press "Enter". This will copy the results. You can then simply use Ctrl + V to paste the results

--- Instructions To Do Traceroute ---
1) Click on >Start >Run and type "cmd" without the quotes into the box. This will open a command prompt screen

2) Type "tracert www.yourdomain.com" and press "Enter". This will give you a hop by hop route from your computer to your site

3) Copy and paste the results into your support ticket

Category : Miscellaneous
Author : suisim (Sui Sim, Goh)
Date : 30-01-2007 02:15PM
Edited by : suisim
Date : 30-01-2007 02:16PM

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