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How do I allow customer to redownload their product?  FAQ

Question
My customer have trouble downloading the file the first time. Now he wants to download again but the system would not allow him it mention he have download the product before. How do I let him download it again?

Answer
Login to your admin panel. After that look for the order ID under "Orders > Manage". Do click on the OID and at the bottom of the page click on the link "Restore Downloadable Capability". DO try it out.

Tags downloadable products
Category : Order Fulfillment
Author : valentine (Valentine Ch'ng)
Date : 24-06-2010 04:29AM

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